Privacy Policy

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Introduction

At Customgiftgift, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3D modeling and printing services or visit our website at customgiftgift.ddd.

Information We Collect

Personal Information

When you use our 3D printing services, we may collect the following information:

• Name and contact details (email address, phone number, mailing address)
• Project specifications and 3D model files you submit for printing
• Payment information for processing orders
• Communication records between you and our team
• Shipping and billing addresses for order fulfillment

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes related to our 3D printing services:

• Processing and fulfilling your 3D printing orders
• Communicating with you about your projects and inquiries
• Providing design consultation and technical support
• Processing payments and managing your account
• Improving our printing services and website functionality
• Sending service updates and promotional materials (with your consent)
• Complying with legal obligations

Protection of 3D Model Files

We understand that your 3D designs may contain proprietary or confidential information. We take the following measures to protect your files:

• All uploaded files are stored on secure, encrypted servers
• Access to your design files is limited to authorized personnel only
• We do not share, sell, or use your designs for any purpose other than fulfilling your order
• Files are deleted from our systems within 30 days after order completion unless you request otherwise

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in order fulfillment and shipping
• Payment processors for secure transaction handling
• Legal authorities when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project files and order history are retained for a period of one year to facilitate reorders and quality assurance.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure file transfer protocols, and regular security assessments.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Customgiftgift
750 N San Vicente Blvd ste 800, West Hollywood, CA 90069, United States
Phone: +13236457640
Email: info@customgiftgift.cv

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.